Refunds and Returns Policy
Last Updated: 11th June 2023
Thank you for shopping at Roop Verse. We strive to provide high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Please read this Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for returning a product and requesting a refund.
- Returns Eligibility: We accept returns for unused and undamaged products within 30 days from the date of purchase. To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it.
- Initiation of Return: To initiate a return, please contact our customer support team at [email protected] within the eligible return period. Provide your order number, the reason for the return, and any supporting documentation or images if applicable. Our customer support team will guide you through the return process and provide you with further instructions.
- Return Shipping: Customers are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the product. Please retain proof of shipment for reference.
- Return Processing: Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the return is approved, we will initiate the refund process.
- Refunds: Refunds will be processed using the original payment method used during the purchase. Please note that shipping fees, if applicable, are non-refundable. The refund will be for the purchase price of the product minus any applicable fees or deductions.
- Timeframe for Refunds: We aim to process refunds within 7 business days of receiving the returned product. However, the actual time it takes for the refund to be reflected in your account may vary depending on your financial institution.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the product. We may request additional information or images to assess the issue. In such cases, we will provide a replacement or issue a full refund, including any shipping fees.
- Contact Us: If you have any questions or need assistance with the returns and refunds process, please reach out to our customer support team at: Email: [email protected] Address: 3rd Cross, Hennur Enclave Layout, Gedlahalli.